FAQ

1. Q: How can I be sure to get what I purchased after payment?

A: In China, there is anti-money laundry policy, for which the government strictly manages every payment from abroad. The payment you made will firstly go to their managing account, and only when we submit bill of loading to them, payment will be released to us; the payment will be returned to you if we are not able to make shipment and submit bill of lading within lead time.

2. Q: How can I be sure the machine will absolutely work for my product?

A: We will test run the machine once the building completes for 10 minutes, with your sample product ( when sample product is a must) and send you test run video to prove the machine works well and stable, for your product, before balance payment and shipment.

3. Q: Will you send technical staff to help me with installation and operation training?

A: The machine will be packed with little disassembly in one plywood crate, so they will be plug and use type, no need special installation.

And we will also send you installation and operating tutorial videos before shipment.

In rare cases, we can send technical staff if desperately needed, but there is 100USD/day engineer salary and flight ticket, visa application, travelling, board and lodging shall be at buyer's account.

4. Q: How many years warranty and how do I do the machine repairing and maintenance?

A: One-year warranty from the date of shipment, during which if any parts fault, we will courier to your replacing parts with replacing instructions, all at our cost.

The replacing is simple and easy to be completed by anybody.

The machines are maintenance free types, some daily lubrication will prolong the service life though.

5. Q: When can i expect my email or questions to be replied?

 A: Our working time is 9:00am--18:00pm Monday--Saturday, any email shall be replied within 24 hours normally.

For an enquiry, the most recommended way of contact is by email, by sending your final product&photos to our 

email sales@azonemachinery.com, due to our possible time difference.

6.Q: How long can I receive machine if I place order?

A：Machine building takes 7-60 work days depends on the degree if customization.

Tabletop small machines usually takes only 7 work days to build, and larger, more customized machines normally takes 25 work days.

Some very customized built machines that require designing from scratch ,may take 60 work days or even more.

Shipping time will be 4-40 days depends on the shipping service you choose( courier, air or ocean shipping) and the distance of the ship-to country from China.

7.Q: What is the ordering procedure for machines?

A:Customer confirms to order--Supplier sends Proforma Invoice--Customer pays 50% prepayment by wire transfer&sends out samples to be test run on 

machine to be built--Supplier starts the designing of machine after confirming receival of payment and sample--starts raw material purchasing--

processing of parts--assembling parts--PLC programming&commisioning--machine test run with the samples and sends test run video to customer for approval--test run video approved--customer pays balance--supplier makes plywood crates and processes shipping--supplier sends the needed import customs clearance 

documents--machine received and cusomer easily installs and operates the machine ,with the tutorial video by supplier--Any issues with

operation, customer sends video demo and supplier responds with tutorial video.